Frequently Asked Questions

  • You can request a return within 7 days of delivery.
  • Requests made after this period may not be accepted.

Items must be:
  • Unused and unwashed
  • In original packaging
  • With all tags intact

Yes, the following items cannot be returned:
  • Baby innerwear
  • Hygiene-sensitive clothing
  • Items marked as "Non-Returnable" on the product page

You can request a return by:
  • Logging into your account and selecting the order
  • Contacting our customer support team via email

  • Yes, we offer pickup services in select locations.
  • If pickup is not available, customers may need to ship the product back.

Returns may be:
  • Free, or
  • Subject to a small fee depending on location and reason for return

Yes, exchanges are allowed for:
  • Size issues
  • Defective or damaged items
Exchanges are subject to product availability.

  • Refunds are processed after product inspection.
  • It typically takes 5–10 business days for the amount to reflect in your account.

  • Please report the issue within 48 hours of delivery with photos.
  • We will arrange a replacement or full refund at no extra cost.

  • Yes, if the return meets all conditions.
  • Partial refunds may apply if the product is returned in a used or damaged condition.

Refunds are processed via:
  • Original payment method, or
  • Store credit (if applicable)

Yes, you can cancel your return request before the product is picked up.

If the product does not meet return conditions, it may be shipped back to you.

  • Yes, you can cancel your order before it is shipped.
  • Once the order is dispatched, cancellation is no longer possible.

You can cancel your order by:
  • Logging into your account and selecting the order
  • Contacting JD Industries customer support

Yes, orders must be canceled within a limited time after placing them, typically before they are processed or shipped.

Yes, partial cancellations are allowed if:
  • The order has not yet been shipped
  • The specific item is still in processing status

Once canceled:
  • The order will not be shipped
  • A refund will be initiated (if payment was already made)

No, JD Industries does not charge cancellation fees if canceled within the allowed timeframe.

Refunds are usually processed within 5–10 business days depending on your payment method.

If the order is already dispatched:
  • Cancellation is not possible
  • You can request a return after delivery as per the Return Policy

Yes, JD Industries reserves the right to cancel orders due to:
  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity

  • You will be notified immediately
  • A full refund will be issued if payment was completed

  • Order modifications may be possible only before shipment.
  • Contact customer support as soon as possible for assistance.

You will receive:
  • An email confirmation, or
  • A notification in your account dashboard

The amount will be refunded to:
  • Your original payment method, or
  • Store credit (if applicable)

  • Browse products and select your preferred items
  • Choose size and quantity
  • Add to cart and proceed to checkout
  • Enter shipping details and complete payment

  • No, you can place an order as a guest
  • However, creating an account helps you track orders and manage returns easily

You can track your order by:
  • Logging into your account dashboard
  • Using the tracking link sent via email/SMS after dispatch

  • Check your spam/junk folder
  • Ensure your email/phone number was entered correctly
  • Contact customer support if the issue persists

  • Address changes are possible only before the order is shipped
  • Contact customer support immediately for assistance

JD Industries accepts:
  • Debit/Credit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (if available)

Possible reasons include:
  • Insufficient funds
  • Incorrect card details
  • Bank authorization issues
Try another payment method or contact your bank.

  • Yes, bulk or wholesale orders may be accepted
  • Contact customer support for special pricing and availability

  • Report the issue within 48 hours of delivery
  • Provide order details and photos if necessary
  • We will resolve it promptly

  • Inform us within 48 hours of delivery
  • We will arrange a replacement or return at no extra cost

Yes, you can reorder from:
  • Your order history in your account
  • By selecting the same product again on the website

  • Delivery times may vary due to logistics or location
  • You can track the status online or contact support for updates

  • COD may be available for selected locations and order values
  • Availability will be shown at checkout

  • Contact customer support immediately
  • Changes can only be made before the order is processed/shipped

You can reach us via:
  • Email: support@jdindustries.com
  • Customer support hours: 10 AM - 7 PM
  • Contact No: +91 9876543210 / 6789543210 / 234115678

  • Yes, we provide a detailed size chart on every product page.
  • If you need further help, you can contact our support team for guidance.

  • Yes, our products are made with baby-friendly fabrics.
  • However, we recommend checking fabric details and doing a patch test for highly sensitive skin.

  • Gift wrapping may be available for selected products.
  • Availability will be shown during checkout.

Yes, you can add a personalized message (if the option is available at checkout).

  • JD Industries primarily operates online.
  • For any offline availability, please contact customer support.

  • Yes, bulk orders are accepted.
  • Contact us for pricing, availability, and customization options.

  • Enter your coupon code at checkout in the "Apply Coupon" section.
  • The discount will be applied if the code is valid.

Possible reasons include:
  • Expired coupon
  • Minimum order value not met
  • Code not applicable to selected items

  • Some popular items may be restocked.
  • You can check back later or contact us for availability updates.

  • Yes, you can contact us with your requirements.
  • We will try to assist based on availability and feasibility.

  • Customization may be available for bulk or special orders.
  • Please contact support for more details.

  • You can subscribe via our website for updates and offers.
  • To unsubscribe, click the "Unsubscribe" link in any email.

  • Yes, we follow strict privacy and security measures to protect your data.
  • Please refer to our Privacy Policy for more details.

  • Try refreshing the page or using a different browser/device.
  • If the issue persists, contact our support team with details/screenshots.

  • Loyalty programs or rewards may be introduced from time to time.
  • Stay updated via our website or emails.